If you have any question or problems that are not covered in the topics on the right or the Frequently Asked Questions below, you can contact us: nic@newinchess.com

Frequently Asked Questions

I just subscribed to your Magazine. What is the first issue that I will receive ?
If you live in North America you will start with the next available issue. Everywhere else you will start with the current issue. If you would prefer to start your subscription with another issue please send an email to nic@newinchess.com.

And what about my Yearbook subscription: which issue will be my first?
A Yearbook subscription always starts with the current issue, unless you indicate otherwise.

I recently moved to a new address. What should I do ?
If you are a Magazine or Yearbook subscriber, you can find it in the 'task list' on the header of every page the option change my postal adress, or click here.

For North America only please send an email to TurpinNA@turpin-distribution.com

With future orders you can delete your old address in the Check Out procedure and add your new address.

I used to be a Magazine subscriber. Can I make use of the Introduction Subscription offer ?
Only if you have been a non-subscriber for at least 18 months.

I'm interested in your Magazine and/or Yearbook ? Is it possible to see a sample issue ?
Yes it is, we have some sample Magazine articles and Yearbook surveys available in Adobe PDF format. Click here for the Magazine articles and here for the Yearbook surveys.

I've forgotten my password, what to do ?
Click 'Lost your password?' at the bottom of the 'Sign In' page. After you enter your email address, you will receive a new password in an email sent to your email address. If you accidentally hit the 'Send password' button more than once, you will receive more than one new password. Always use the last password sent to you!

You can always change your password to a password of your own choosing at the My Account section.

I'm a longtime customer of New In Chess, but I have never ordered online. Is there already a login and password for me ?
No, if this is the first time you want to sign in, you will have to create a new account. You can do this at the 'Sign In' page. Check the 'No, I'm a new online customer' option and click 'Sign In'. You'll only need to enter your email address and a password of your choosing and the account is created.

I just placed an order, but I made a mistake. What can I do ?
Just send an email to nic@newinchess.com and explain your problem.

Where can I find a list with all the New In Chess publications ?
You can find it in the 'task list' on the header of every page, or click here.

I recently bought a New In Chess book and I think I have found a mistake. Do you have a list of errata in the several editions of your books?
Yes, you can find it in the 'task list' on the header of every page, or click here.

Is there a Windows version of NICBase available ?
No, we have launched the Internet version NICBase Online. We will continue to add new features to this online version and no Windows version is expected in the near future.

In what currency do I pay?
Customers in ALL countries are are invoiced and charged in Euro E, except USA & Canada (US$), and UK (L). The webshop automatically selects the currency according to your address.